Zufan Bet Privacy Policy

Who We Are

Zufan Bet is the betting and gaming service covered by this policy. It provides services to eligible adult users in Ethiopia, subject to availability, applicable Ethiopian laws and regulations, operator terms, license conditions, and regional restrictions. Users should review the operator identification and current licensing and regulatory status on About Us and License & Regulation. Where confirmation is required, users should consult the competent authority’s latest information.

Information We Collect

“Personal data” means information that identifies you or can reasonably be connected with you. “Processing” includes collecting, recording, checking, using, storing, sharing, or deleting that information. Depending on how you use Zufan Bet, we may process:

• Account data: name, phone number, email address, date of birth, username, account-holder information, and password-related security records. Passwords should be protected through appropriate technical methods rather than stored as readable text.
• Identity and verification data: identification documents, age and eligibility checks, customer due diligence, KYC requirements, verification outcomes, and fraud-prevention records.
• Transaction data: deposits, withdrawals, payment authorization details, balances, transaction limits, processing status, bonus activity, and each record of transaction. Full payment credentials may be handled directly by an authorized payment provider.
• Betting and gaming data: selections, stakes, odds, results, winnings, sports and live betting activity, Keno entries, game sessions, and related account adjustments.
• Technical data: IP address, approximate location derived from technical information, browser, device type, operating system, app version, cookies, login records, and security logs.
• Communication data: support messages, complaints, emails, call records where applicable, chat logs, and information supplied during a complaint-handling procedure.
• Responsible gaming data: deposit or session limits, self-exclusion requests, risk indicators, interventions, and account restrictions.

Zufan Bet should collect only information reasonably required for lawful, operational, security, responsible betting, and regulatory purposes. Users should not send unnecessary sensitive information through chat, email, or other support channels.

How We Use Personal Data

Zufan Bet personal data may be used to create and manage accounts, confirm age and identity, provide secure login, process deposits and withdrawals, settle bets and winnings, apply bonus rules, and maintain accurate balances. For example, account and transaction data may be checked before approving a withdrawal or correcting a disputed settlement.

Information may also be used to detect multiple accounts, unauthorized access, payment or bonus abuse, fraud, and suspicious betting patterns; improve navigation, mobile performance, games, and support; send important service or security notices; and maintain financial, tax, accounting, anti-money-laundering, licensing, and regulatory records where required.

Marketing messages are sent only where permitted. Where an opt-out is available, users can unsubscribe without stopping essential notices about account security, transactions, policy changes, or service status.

Lawful Reasons for Processing

Information may be processed when necessary to provide requested services or perform the user agreement, comply with a legal obligation, protect users and the platform, prevent fraud, establish or resolve claims, or pursue a legitimate operational or security purpose that does not improperly override user rights. Consent may be requested where required, including for certain optional communications or technologies. The precise basis depends on the activity, the applicable regulatory framework, and the operator’s verified compliance obligations.

Cookies and Similar Technologies

Cookies are small files placed on a browser or device. Zufan Bet may use cookies and similar tools to keep users signed in, protect accounts, remember preferences, analyse traffic, diagnose errors, improve page performance, and measure marketing where allowed. Browser settings may block some cookies, but essential account or security functions may then be unavailable. Details and available controls are explained in the Cookie Policy.

Data Sharing

Zufan Bet does not sell personal data as a product. Information may be disclosed when necessary to trusted payment processors, identity verification and KYC providers, hosting or cloud providers, analytics and security services, customer support tools, auditors, legal or other professional advisers, and authorized agents.

Data may also be disclosed to regulators, law enforcement bodies, courts, or another competent authority where legally required. Third-party access should be limited to the relevant purpose and governed by confidentiality, security, and data protection obligations.

International Transfers

Some technology or support providers may process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable contractual, organizational, or technical safeguards. The location of a provider does not remove its obligation to use the information only for the authorized purpose.

Storage and Retention

Data is kept only for as long as reasonably necessary for account operation, payment reconciliation, legal and financial records, dispute resolution, fraud prevention, responsible gaming controls, and regulatory requirements. Retention periods may differ by record type. Closing an account does not always permit immediate deletion where a transaction, self-exclusion, complaint, or security record must be retained. Information should be deleted, anonymized, or securely restricted when continued identification is no longer required.

Account Security

Zufan Bet uses reasonable technical and organizational measures such as encryption where appropriate, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality duties, and internal incident procedures. No internet service can promise absolute security.

Use the official domain and the authorized Zufan Bet login, check the address before entering credentials, choose a unique password, protect your phone and verification codes, and sign out on shared devices. Do not install an app or APK from an unverified message or third-party page. Report unexpected login alerts, payment prompts, or account changes through an official support channel.

Your Rights and Privacy Requests

Subject to applicable data protection laws, users may have the right to request access to their information, correct inaccurate data, ask for deletion or restriction, object to certain processing, withdraw consent where processing relies on consent, or request information about sharing and retention.

To make a request, use Contact Us and provide enough information to identify the account and the request. Identity verification may be required before data is disclosed or changed. Some requests may be limited where Zufan Bet must preserve records for legal, financial, security, responsible gaming, or regulatory reasons.

Age Restrictions and Children’s Data

Zufan Bet services are intended only for users who satisfy the applicable adult age and eligibility requirements. The platform must not knowingly collect account data from underage users. If a parent, guardian, or user believes that underage information has been submitted, support should be contacted promptly. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests, risk indicators, and support interactions may be processed to apply responsible betting measures and platform restrictions. These records help enforce deposit limits, prevent access during self-exclusion, and document appropriate interventions. More information is available under Responsible Gaming.

Terms, Bonuses, and Payments

This policy works together with the Terms and Conditions, bonus rules, payment checks, withdrawal procedures, and anti-fraud controls. Before registering or using a promotion, review eligibility, KYC requirements, wagering conditions, disclosure of fees and limits, supported payment methods, and expected processing time. A bonus claim or bet does not remove verification obligations.

Recommended Privacy Check Before Using an Account

1. Step 1: Confirm the official domain, operator identification, regulatory information, age restriction, and available support channels.
2. Step 2: Read the privacy, cookie, payment, bonus, and account terms before supplying personal data or making a deposit.
3. Step 3: Prepare only the identity and payment information reasonably required for registration, KYC, or withdrawal. Ensure account details are accurate and belong to the account holder.
4. Step 4: After login, review security settings, transaction history, limits, and communication preferences. Keep copies of relevant confirmations and transaction references.
5. Step 5: If data appears incorrect or account activity is unfamiliar, stop further transactions, secure the account, and contact support through an authorized service channel.

In a typical user scenario, mobile convenience should be assessed alongside verification requirements, clarity of limits and fees, payment processing information, and the availability of a documented complaint procedure. Fewer steps do not necessarily mean stronger privacy or better consumer protection.

Updates to This Policy

This Privacy Policy may be updated when services, laws, security practices, providers, or processing activities change. Material changes should be communicated through the website, account interface, or another appropriate official communication channel. Users should review the current version before registering, depositing, claiming a bonus, or continuing to use Zufan Bet after an update.